Refund policy

Overview

Listing Labs provides digital, custom diagnostic audit services. Due to the nature of these Services, all sales are generally final once work has begun.

This Refund Policy explains when refunds may be issued and sets clear expectations before purchase.

Eligibility for Refunds

A refund will be issued only under the following condition:

  • Non-delivery of the audit within the stated delivery timeframe (typically 72 hours), unless the delay is caused by missing, incomplete, or incorrect information provided by the customer.

If this condition is met, the customer may request a full refund.

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • The audit has been delivered, in full or in part

  • The customer disagrees with the findings or conclusions

  • The audit does not produce a specific business outcome

  • The customer changes their mind after purchase

  • The customer failed to provide required information (e.g., ASIN, brand details) in a timely manner

  • The audit does not meet subjective expectations

Listing Labs provides analytical insight, not guaranteed results.

Nature of the Service

By purchasing a Listing Labs audit, you acknowledge and agree that:

  • The service is informational and diagnostic, not prescriptive or guaranteed

  • The audit does not constitute legal, regulatory, or medical advice

  • Listing Labs does not implement changes or control marketplace outcomes

Because each audit is custom and tailored, it cannot be returned or resold.

How to Request a Refund

If you believe you are eligible for a refund under this policy, you must:

  1. Contact us in writing at audit@listing-labs.com

  2. Include your order number and reason for the request

  3. Submit the request within 7 days of the expected delivery date

Approved refunds will be processed to the original payment method.

Policy Updates

Listing Labs reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to this page.

Contact

For questions about this Refund Policy, contact:

Listing Labs
Email: audit@listing-labs.com